Application Information

The below information has been prepared to assist you with application process

Applying for properties with One Agency Eastlakes

Once you have registered your interest online, you will be notified of any inspection times as they become available. A reminder message will be sent to you automatically prior to inspection, please ensure to update if you can no longer attend inspection.

Once you have attended inspection, a link will be sent to your registered phone number and/or email address with a link to 1form.To streamline the application process, please ensure that your application is completed in full, with all required documents attached. Failure to provide the required information will cause delays with processing & may see your application rejected.

Application approval

If your application is approved, you will initially be notified via phone call. You will then receive an application approval email – it is essential that you read this email carefully as it sets out:

  • Confirmation of tenancy details, including names of tenants, lease commencement date, lease terms & conditions, lease inclusions & the date and time for key collection.
  • Bank details for payment of reservation fee to secure property & second weeks rent
  • Digital link to ‘Move Me In’ utility connection service should you wish to utilise their services.
  • A copy of the Tenant information statement provided by NSW Government.

Rental Bonds online

Once your reservation fee has been received, you will receive the link to pay your bond to Rental Bonds Online. Please note that it can take up to 3 working days for your bond to be received. Any delay in paying your bond can result in delays with collecting keys to the property as all funds must be received in full in prior to key release.

Lease signing

Your lease will be sent to you digitally via docusign; or if preferred can be signed in office with your Property Manager. Your Property Manager will discuss these options with you. At the time of signing the lease you will be provided a full copy of your lease & the required copies of your condition report. It is essential to note that you are provided with 7 days to complete and return a signed copy of your condition report to our office. Failure to return a signed copy within 7 days deems the original copy to be correct & will be relied upon during vacating & at any NCAT hearings if a dispute arises.

Contents insurance

It is essential to note that Landlord insurance does not cover a tenant’s belongings. We strongly recommend tenants obtain contents insurance.


Tenant Portal

The Tenant Portal provides our tenants with real time access to their tenancy information, including instant access to ledgers. You will be provided log in details by your Property Manager at the time of your lease commencing.